This policy explains when you may cancel or reschedule a consultation, what happens to patrika orders, and how store refunds are handled. It should be read with our Terms and Conditions.

Refunds, when approved, are processed manually to the original payment method where possible. Payment-gateway and bank processing fees may be deducted from the amount returned, as noted at the time of your refund request.

You may request cancellation or rescheduling at least 24 hours before the scheduled session start (Asia/Kolkata). Within 24 hours, contact us directly; late requests may be refused or offered only as a goodwill reschedule.

If you cancel at least 24 hours ahead and choose a refund, we cancel the booking and raise a manual refund request. Our team will confirm any gateway fee deductions before transfer.

If you cancel at least 24 hours ahead and choose to reschedule, we will help you pick another open slot according to availability.

If we cancel a session (for example staff unavailability), you may choose a full refund of the consultation fee paid or a free reschedule to another open slot.

If you miss an online or in-person session without cancelling in time, the fee is generally non-refundable. We may offer a paid or complimentary rebooking at our discretion.

A patrika order begins when you submit birth details. Work then moves through draft, generation, review, and share. Once the finished PDF has been shared or made available for download, the order is closed and that digital delivery is non-refundable.

If we have not yet shared the patrika and you ask us to stop, contact ask@deshpandepanchang.com. We may refund in full or in part depending on how much preparation has already been done.

If a verified technical fault on our side prevents delivery after payment, we will either complete delivery or refund the patrika fee paid.

Printed panchang editions and physical goods are made or packed to order where applicable. You may request cancellation before the order is packed or handed to the courier; after dispatch, returns are assessed case by case for damaged or wrong items.

If a parcel arrives damaged or incorrect, email us within 7 days of delivery with your order reference and clear photos. We will arrange replacement or refund after verification.

Change of mind after a successfully delivered, undamaged product is generally not eligible for refund, except where Indian consumer law requires otherwise.

For eligible consultation refunds, use the cancellation flow in your bookings dashboard when it is available, or email ask@deshpandepanchang.com with your booking or order reference.

For store or patrika refunds, email ask@deshpandepanchang.com with the order or booking reference, payment reference if you have it, and a short reason. We aim to acknowledge requests within 3 business days.

Approved refunds are typically completed within 7–14 business days after approval, depending on Razorpay and your bank. Weekend and bank holidays may extend this.

Please contact us before raising a payment dispute with your bank. Unfounded chargebacks may lead to account suspension while we investigate.

Refund and cancellation desk: ask@deshpandepanchang.com, +91 77768 16161. Address: 386 B, Yash Apartment, Narayanpeth, Pune, Maharashtra 411030, India.